Terms of Service

OVERVIEW

This website is operated by Comoza, trading as Elsie & Rose Kiama. The terms "we", "us" and "our" refer to Comoza, trading as Elsie & Rose Kiama. We offer this website, including all information, tools and services available on it, on the condition that you accept all terms, conditions and policies set out here.

By visiting our website and/or making a purchase, you use our services and agree to be bound by these Terms of Service ("Terms").

SECTION 1 — CONDITIONS OF USE

By using this website, you confirm that you are at least the age of majority in your country of residence, or that you are using it with the consent of a legal guardian.

You agree not to use our products or services for any illegal or unauthorised purpose.

SECTION 2 — PRODUCT INFORMATION

We do our utmost to present our products as accurately as possible. However, colours and appearance may vary slightly depending on your screen settings.

We reserve the right to change or discontinue products at any time without prior notice.

SECTION 3 — ORDERS

We reserve the right to refuse or cancel any order at our own discretion.

Once you have placed an order, you will receive a confirmation email. The purchase agreement is concluded at the moment payment is accepted.

SECTION 4 — PRICES AND PAYMENT

All prices are listed in the applicable currency and may change without notice.

Payments are processed securely through Shopify Payments.

We do not store payment card details.

SECTION 5 — SHIPPING

Delivery times are estimates and may vary depending on location.

We are not responsible for delays caused by carriers or external factors.

SECTION 6 — RETURNS

Returns are accepted in accordance with our Refund & Return Policy.

Customers may return their order within 30 days of receiving it, under the conditions set out in that policy.

SECTION 7 — INTELLECTUAL PROPERTY

All content on this website, including text, images, logos and materials, is the property of Comoza or its licensors and is protected by copyright.

SECTION 8 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential damages relating to the use of our website or products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

SECTION 9 — SHOPIFY

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.

Payments are processed securely through Shopify Payments.

SECTION 10 — PRIVACY

Your personal data is processed in accordance with our Privacy Policy and applicable privacy legislation.

SECTION 11 — CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time.

SECTION 12 — GOVERNING LAW

These Terms are governed by the laws of the Netherlands, where our company is established.

This does not affect the rights you have as a consumer under the mandatory laws of your country of residence, including the Australian Consumer Law.