Privacy Policy

Privacy Policy

Last updated: 16 july 2026

This Privacy Policy describes how the online store Elsie & Rose Kiama ("we", "us", "our") collects, uses and protects the personal data of users who visit our website, make a purchase or contact us.

Our store runs on the Shopify platform, which provides the e-commerce infrastructure and secure payment processing through Shopify Payments.

By using our website, you consent to the collection and use of your data in accordance with this Privacy Policy.

What data we collect

We may collect the following personal data:

  • name
  • email address
  • shipping and billing address
  • phone number
  • order and payment details
  • IP address and device information
  • website usage data

How we use your data

Personal data is used to:

  • fulfil orders
  • process payments
  • deliver products
  • provide customer service
  • improve the functioning of our store
  • prevent fraud
  • meet our legal obligations

Payment processing

Payments are processed securely through Shopify Payments. We do not store payment card details.

Shopify may process data in accordance with its own Privacy Policy: https://privacy.shopify.com

Sharing your data

Data may only be shared with trusted partners, such as:

  • payment service providers
  • courier companies
  • technology service providers

We do not sell your data to third parties.

Data security

We apply appropriate security measures to protect personal data against unauthorised access, loss or misuse.

Cookies

Our website uses cookies in order to:

  • improve the functioning of the website
  • analyse traffic
  • personalise the user experience

You can manage your cookie settings in your browser.

Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

  • access the personal data we hold about you
  • request correction of your data
  • request deletion of your data
  • object to how your data is processed
  • make a complaint about how we handle your personal information

To exercise these rights, please contact us.

Data retention

Personal data is stored only for as long as is necessary to fulfil the purposes set out in this Policy, or as required by law.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Contact

If you have any questions about this Privacy Policy, please contact us:

Email: info@elsie-rose.com

We respond within 24 hours on business days.